Privacy Policy

Your privacy matters. This policy explains, in plain language and with the detail required by Argentina’s Personal Data Protection Law No. 25,326, what information we collect when you visit ifha.com.ar, write to us or enroll in a program; what we use it for; who we share it with; how long we keep it; and what rights you have over it.

Data controller

The controller of the database and of the processing of personal data collected through this site is:

Company name

Eido S.A.S.

CUIT (Argentine tax ID)

30-71934933-8

Address

Av. Libertador 405, San Fernando (B1646), Buenos Aires Province, Argentina

Brand

IFHA – Artisan Ice Cream Training Institute (Instituto de Formación del Helado Artesanal)

Privacy contact

info@ifha.com.ar

Phone

+54 9 11 2892 4489

IFHA is a brand of Eido S.A.S., a group that also includes other gastronomy and consulting projects (eido.com.ar). Data collected through ifha.com.ar is processed for the purposes described in this policy and is not added to the marketing databases of the group’s other brands without your consent.

Scope of this policy

This policy applies to the personal data we process through:

• the ifha.com.ar site and all its forms, including contact, enrollment, pre-enrollment, download and subscription forms;
• the enrollment, payment and study processes of our programs;
• the email, WhatsApp and phone conversations we have with you;
• the live classes and virtual classrooms we use.

It doesn’t apply to third-party sites, platforms or social networks we may link to, which are governed by their own policies.

Applicable law

Processing is governed mainly by Law No. 25,326, its Regulatory Decree No. 1558/2001 and the rules of the Agency for Access to Public Information (AAIP), the supervisory authority in Argentina. Consumer Protection Law No. 24,240 and Law No. 26,951, which created the National “Do Not Call” Registry, also apply.

If you live in the European Economic Area or the United Kingdom, the processing of your data is also subject to Regulation (EU) 2016/679 (GDPR) and the UK GDPR where applicable, with the additional rights described in section 13. The European Commission recognizes Argentina as a country with an adequate level of data protection (Decision 2003/490/EC), which allows data to be transferred from the European Union to Argentina.

What data we process

Depending on how you interact with us, we may process the following categories of data:

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Where the data comes from

In the vast majority of cases, you give us the data yourself, voluntarily, when you fill in a form, write to us or enroll. Fields marked as required are the ones essential for the purpose of each form; if you don’t fill them in, we won’t be able to handle your request.

We also collect browsing data automatically through cookies and similar technologies (see the Cookie Policy), and we may receive data from advertising and messaging platforms when you reach us through an ad or write to us on WhatsApp or social media.

If you give us data about someone else —for example, when enrolling another person or referring a colleague—, you confirm you have their authorization and agree to tell them about this policy.

What we use it for and on what legal basis

We process your data only for the purposes listed below, each with its legal basis and retention period:

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When we rely on legitimate interest, we first assess that this interest doesn’t override your rights and freedoms, and you can object at any time by writing to info@ifha.com.ar.

We don’t use your data to make automated decisions that produce legal effects on you or to build profiles that significantly affect you. Our ad targeting is the standard targeting offered by ad platforms and doesn’t determine access to our programs or their conditions.

Live classes and recordings

Our online classes may be recorded so that the students of that edition can review them. Before starting, we announce that the class is being recorded.

If you don’t want your image or voice recorded, you can take part with your camera and microphone off and use the chat: that doesn’t affect your studies or your certificate. Recordings are shared only with the students of that edition and the teaching team, for the period stated for each program.

Using your image for promotional purposes requires your express, separate and prior consent, under article 31 of Law No. 11,723, and you can withdraw it whenever you want.

Minors

Our programs and the site are intended for people aged 18 or older. We don’t knowingly collect data from minors.

A person under 18 can only take part with the express authorization of their parents, guardians or legal representatives, who must contact us beforehand. If we find we have received a minor’s data without that authorization, we delete it. If you are a parent or guardian and believe a minor in your care has given us data, write to info@ifha.com.ar and we will delete it.

Who we share your data with

We do use providers that process data on IFHA’s behalf and under its instructions, with documented instructions and a duty of confidentiality, so that we can provide our service:

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International payments. If you pay with Wise, Binance Pay, Western Union or an international bank transfer, you use that provider’s service under its own terms and privacy policy. We only receive the proof of payment and the details needed to identify the transaction (the “Billing and payment” row in section 04).

The Google tag (Analytics and Google Ads) is served from IFHA’s domain through Cloudflare’s network and loads on every page of the site, including the unsubscribe pages (/baja/ and /unsubscribe/), where the visit is recorded like any other page view. You can block it in your browser, as explained in the Cookie Policy.

Anti-bot check on forms: Cloudflare Turnstile

The forms on this site are protected with Cloudflare Turnstile, which checks that whoever submits them is a person and not an automated program. It works in invisible mode: except in rare cases, you don’t have to solve any challenge or do anything different to submit a form.

For that check, Cloudflare processes technical signals from your browser and connection —including the IP address, the TLS fingerprint, the user-agent header and the site key with its origin—. Those signals are used only to tell people from bots: they are not used to identify you, profile you or show you ads. Cloudflare acts as a processor on IFHA’s behalf when it protects this site, and as a controller when it uses those signals to improve its own detection technology.

That processing is governed by the Cloudflare Turnstile Privacy Addendum, which supplements the Cloudflare Privacy Policy. Both documents are incorporated into this policy by reference, and we recommend reading them.

We may also share data with our accounting and legal advisors under professional secrecy, and with judicial or administrative authorities when there is a legal obligation or a well-founded request. In the event of a corporate reorganization, merger or transfer of the business, the data may be transferred to the successor, which will be bound by this same policy.

Each of these providers processes data under its own privacy policies, which we recommend you read.

International transfers

As the table above shows, some providers store or process data on servers outside Argentina, mainly in the United States, Brazil and the European Union.

These transfers are made under article 12 of Law No. 25,326: because they are necessary to perform the contract between us or to handle your request, with your consent where applicable, and through data protection clauses in our contracts with the providers that offer them, including the standard contractual clauses approved by the AAIP and by the European Commission, as the case may be.

You can ask us for more information about the safeguards applied by writing to info@ifha.com.ar.

Information security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration or improper disclosure, in line with article 9 of Law No. 25,326. These include:

• encryption of site traffic with a TLS certificate (HTTPS);
• role-based access control, with individual credentials and strong authentication on critical systems;
• regular database backups;
• card processing delegated to gateways that comply with the PCI DSS standard, so card data never passes through our systems;
• anti-bot checks on forms with Cloudflare Turnstile, in invisible mode, to stop automated submissions;
• a confidentiality commitment from our team and providers.

Even so, no internet transmission or storage system is completely secure. If a security incident significantly affected your data, we would act in accordance with the applicable rules and inform you through the contact details you gave us.

Your rights and how to exercise them

As the data subject, you have the right to:

• Access the data we hold about you and know its origin and purpose;
• Rectify inaccurate or incomplete data and update it;
• Delete your data when legally appropriate;
• Object to processing based on our legitimate interest and request that your data be blocked;
• Withdraw the consent you have given at any time, without affecting the lawfulness of earlier processing;
• request that your name be removed or blocked from our databases for advertising purposes, under article 27 of Law No. 25,326.

How to do it

Write to info@ifha.com.ar from the email address you gave us, or send a letter to the address in section 01, with a copy of your ID document to prove your identity. Tell us clearly which right you want to exercise.

Additional rights for EEA and UK residents

If the GDPR or the UK GDPR applies to you, in addition to the rights above you have the right to restriction of processing, the right to portability of the data you have given us in a structured, commonly used format, and the right not to be subject to automated decisions with legal effects.

You can also lodge a complaint with the supervisory authority of your country of residence. To exercise any of these rights, write to info@ifha.com.ar and tell us your country of residence.

Commercial communications and how to unsubscribe

If you have given us your consent, we may send you news, educational content, start dates and offers for our programs.

You can unsubscribe whenever you want, without giving reasons and at no cost: use the unsubscribe link included in every email, or write to info@ifha.com.ar with the subject “Unsubscribe”. Unsubscribing from commercial communications doesn’t affect the essential operational notices you receive while taking a program (schedule changes, access, due dates).

If you live in Argentina and don’t want to receive advertising calls, you can sign up free of charge for the National “Do Not Call” Registry created by Law No. 26,951 (argentina.gob.ar/aaip/datospersonales/registro-no-llame).

Cookies and tracking technologies

We use our own and third-party cookies to make the site work, remember preferences, measure its use and assess the performance of our campaigns. The details of each cookie, its purpose, its duration and how to manage it are in the Cookie Policy, which is part of this policy.

Third-party links and services

The site may link to third-party platforms, such as social networks, payment gateways, stores that sell our publications and video-conferencing tools. When you follow those links you leave the scope of this policy: the processing of your data is then governed by the policies of each platform, over which IFHA has no control.

Changes to this policy

We may update this policy to reflect changes in the law, in technology or in our practices. The version in force is always the one published on this page, with its update date at the bottom.

When a change substantially affects how we process your data, we will let you know by email or with a prominent notice on the site before it takes effect and, if the new purpose requires it, we will ask for your consent again.

Contact

For any question about this policy or the processing of your personal data, write to info@ifha.com.ar or call +54 9 11 2892 4489. We answer all personal data requests within the legal time limits.